FOR IMMEDIATE ASSISTANCE, PHONE TOLL FREE: 1-800/809-0009
SEND YOUR PHOTOS/IMAGES: firstname.lastname@example.org
and reference your last name/species.......ex.: "Bush/Tarpon"
FREQUENTLY ASKED QUESTIONS AND ANSWERS:
QUESTION: If I send a photo of my fish, in what way will it be used?
ANSWER: Great question. Our artists will look for certain characteristics when doing the final painting such as spots (like on a redfish), coloration, unique markings, etc. We do our utmost to make your fish look like it does in the photograph. In some cases we have had complaints about the painting, especially if the photo is of a dead fish in a cooler, etc., where the coloration of the fish has faded. When sending your photo, please also send your comments. EXAMPLE: "This photo was taken of my fish after it had faded a lot. Use this photo only for specific markings but not for coloration. I prefer the colors found on the image on your website." OR "Paint my fish exactly as it appears in the photograph."
QUESTION: How long will it take to create my mount?
ANSWER: Normal LEAD TIME is 4 to 6 WEEKS. EXPEDITE SERVICE is available on most mounts. Each task requires precision workmanship and must pass final inspection before moving on to the next process. You can rest assured that no compromises are ever taken in the production of your custom mount.
QUESTION: What do you need to produce a mount of my trophy fish?
ANSWER: All that is required is either the LENGTH and/or WEIGHT. PHOTOGRAPHS are OPTIONAL. In general, the length is most often used to select the proper size.
QUESTION: How are mounts attached to the wall?
ANSWER: This is the easiest part. A sturdy hanger comes balanced and installed each mount. All that is required is a screw or nail to be inserted into the wall. You just hang it like a picture! Our mounts are produced using hollow-cast fiberglass and are surprisingly lightweight. For outdoor locations or where wind or theft may be a concern, we offer an optional 2-piece stainless steel hanging bracket system that is extra strong and burgular-resistant.
QUESTION: Can my mount go outdoors?
ANSWER: YES! Your mount will be crafted using materials that are suitable for outdoor exposure including sun, rain, snow, etc. For mounts that will be exposed to long periods of direct sunlight, we recommend an optional coating for additional UV protection.
QUESTION: Can my mount be shipped?
ANSWER: YES! Your mount can be packed and shipped to you anywhere, worldwide.
PHONE TOLL FREE: 800/809-0009